Emotional Intelligence: Unlocking the Potential of Human Resource Management
Image source: https://www.linkedin.com/pulse/role-emotional-intelligence-food-industry-decision-making-williams-1c Introduction Emotional intelligence (EI) is the ability to understand and manage one's own emotions, as well as the emotions of others (Mayer & Salovey, 1990). It is a critical skill for human resource management (HRM) professionals, enabling them to build rapport with employees, resolve conflict, and create a positive work environment (Wong, Cherniss, & Boyatzis, 2012). Emotional Intelligence on HRM EI plays a vital role in all aspects of HRM. For example, HR professionals with high EI are better able to: Recruit and select the right people for the job. They can understand the emotional needs of the organization and identify candidates who are a good fit (Goleman, 2006). Onboard and train new employees. They can help new employees feel welcome and supported, and they can tailor training programs to meet the individual needs of employees (Stein & Chern...